Refund Policy

Refund Policy


If you are not 100% satisfied with your purchase, we are here to help. Defective items – if you receive a defective item, please contact us as soon as possible on 1300 590 836 to arrange a replacement.

Items with hygienic seals – items with hygienic seals can only be returned if the seal is intact (unless the item itself is defective). These items include CPAP masks, cushions/seals, filters, humidifier chambers and mask parts.

You have seven days to return or exchange an item. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

It is a legal requirement that your equipment has not been in contact with anyone with a contractible disease or infection. Contact us first if you think this may be the case. We cannot accept any returns from devices that fit this category.

If your item satisfies all the conditions, please call us to arrange your refund or exchange before sending the item back to us. We reserve the right to refuse a return if the conditions are not met.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you are shipping an item over $50, you should consider using a trackable shipping service. To return your product, contact us on 1300 590 836 where we will provide a returns number. No items can be returned without this number.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to: PO. Box 4438 Armidale New South Wales AU 2350.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

To return your product, you should mail your product to: NATIONALSLEEPCARE.COM.AU 2 Harrison Place Armidale New South Wales AU 2350 or PO. Box  4438

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


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Just for stopping by to see us! Our first priority is always to make sure you are able to manage your sleep apnea well and lead a full and active life. Help is only a phone call away and its free! We also offer consultation services on premises in our offices or via telephone or skype. Drop us a line now to book in: 1300 590 836

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